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Frequently Asked Questions

Our FAQ page is here to provide you with valuable information about Onyx Apartments. From details about our prime location to the diverse floor plans we offer, we've compiled answers to common questions to make your Onyx living experience as smooth as possible. If you can't find the information you're looking for, please reach out to our friendly management team. We're here to help!

Frequently Asked Questions

The Community

Onyx Apartments is perfectly situated in the heart of Midvale, just under 20 minutes from downtown Salt Lake City. Our location offers the best of both worlds—peaceful, comfortable living with convenient access to everything the area has to offer. Residents enjoy proximity to top-tier dining, nearly 200,000 jobs within a five-mile radius, and unbeatable recreational opportunities, including the Silicon Slopes tech corridor and world-class skiing, hiking, and biking. Onyx is an ideal choice for those looking to rent near Salt Lake City without the hustle and high cost of downtown living.

Our modern one- and two-bedroom apartments offer residents a spacious living environment, with open-concept layouts, nine-foot ceilings, and beautiful finishes. 

Amenities

Yes! We love our furry residents and welcome up to two pets per home.

Our community features a pet-friendly dog park, wash station, and pet stations located throughout the property.

Our pet fees include a $250 non-refundable pet fee and $250 refundable pet deposit. Pet rent is $45 a month, per pet.

Breed and weight restrictions apply. View the pet policy section on the amenities page on the website, or reach out to our office for further information. 

All Onyx homes include a personal patio or balcony, and select homes offer gorgeous mountain views! We aim to please, so let us know if you have any view preferences and we will do our best to accommodate you.

Absolutely! Our units are equipped with air conditioning to keep you cool and comfortable year-round. No need to worry about those hot summer days – we've got you covered!

Absolutely! We've made life a little easier for you – a washer and dryer are included in every unit.

For your convenience, a dishwasher is also included in every home. 

Management + Maintenance

Our team is on site Tuesdays and Thursdays from 9am-5pm and available on Mondays, Wednesdays, and Fridays from 11am-3pm!

For your convenience, the option to place a work order online is available in your resident portal. You can also call our office and we can take your work order over the phone. 

No, our team has you covered! As long as we have your permission to enter, we will service your work orders. 

Yes! Don't hesitate to reach out any time you have a maintenance emergency. We always have a maintenance team member on call and ready in the event of a maintenance emergency.

Administrative + Leasing

Appointments are required. Kindly book at least one hour in advance to ensure availability. Thank you!

For your convenience, an online application is available on our website!

Yes, we offer short-term lease options for an additional premium. Please contact our management team to learn more about available terms and pricing.

We do offer corporate leases. Give our office a call to learn more!

Typically 24-48 hours. Occasionally, the credit and background screenings can take up to 7 days to process. Either way, we're here to answer your questions every step of the way. 

Rent is paid online through your convenient resident portal. 

No. Water/sewer ranges from $55-$65, and trash is $15. Both are added on top of your base rent. Electric is individually metered and billed directly to you. 

Yes, we require each home to hold $100,000 in liability coverage or you can join our insurance for $15/month.

Our income requirement is 2.5x the base rent and we ask for 30 days proof of income upon completing your application. 

Absolutely, we understand that having a guarantor or co-signer can be beneficial for some residents. For more information on this and how the process works, please reach out to our leasing office. We're here to assist you and provide the details you need to make the best decision for your situation. Give us a call today!

Yes, a standard $500 security deposit is required with approved credit. Applicants with conditional approval may be subject to a higher deposit or alternative options—please contact our leasing office for full qualification details. A non-refundable $45 application fee is required per adult, along with a one-time $250 administration fee due at the time of leasing.

Didn't find an answer?

Our team is always ready to answer your questions.